Shipping & Delivery Policy
Last updated: 1 April 2026
At Metro Orthotics, we want your orthopaedic products to reach you as quickly and safely as possible. We partner with India's leading courier services to ensure reliable delivery across the country.
Delivery Timelines
| Region | Coverage | Estimated Delivery |
|---|---|---|
| Metro Cities | Mumbai, Delhi, Bangalore, Chennai, Kolkata, Hyderabad, Pune, Ahmedabad | 3-5 Business Days |
| Other Cities & Towns | State capitals, Tier-2 and Tier-3 cities | 5-7 Business Days |
| Remote & Rural Areas | North-East India, Andaman & Nicobar, Lakshadweep, J&K, Ladakh | 7-10 Business Days |
* Delivery timelines are estimates and may vary during sale events, festivals, or unforeseen circumstances.
Free Shipping Across India
We offer completely free shipping on all orders across India — no minimum order value required.
Order Processing & Dispatch
All orders are processed and dispatched within 24-48 hours of order confirmation.
Order Tracking
Once your order is shipped, you will receive a tracking ID via email and WhatsApp.
Cash on Delivery (COD)
Cash on Delivery is available for all serviceable pin codes across India at no additional charge.
Damaged or Lost Shipments
If your order arrives damaged or is lost in transit, we will provide a free replacement at no extra cost.
Undeliverable Shipments
If a shipment is undeliverable, the order will be returned to our warehouse and we will contact you.
Shipping Restrictions
We currently ship only within India. International shipping is not available at this time.
Shipping Queries?
If you have any questions about shipping or need help with your delivery, our support team is here to help:
Email: metrorthotics@gmail.com
Phone / WhatsApp: +91 80470 23198
Support Hours: Monday - Saturday, 10:00 AM - 7:00 PM IST